FAQ
Below are answers to some of the most frequently asked questions about our products, ordering process, shipping, and more. If you have a question that is not addressed here, please feel free to reach out to our customer service team for further assistance.
Q: What materials are your sofa cushions, throw pillows, and area rugs made of? A: Our sofa cushions are made from high-quality, durable fabrics such as cotton, linen, and polyester blends, chosen for their softness and resistance to wear. Our throw pillows feature a variety of fabrics, including velvet, cotton, and linen, with hypoallergenic filling for added comfort. Our area rugs are crafted from materials like wool, cotton, and synthetic blends, designed to be both soft underfoot and easy to clean. Detailed material information is available on each product’s individual page.
Q: How do I choose the right size sofa cushion or area rug for my space? A: For sofa cushions, we recommend measuring your sofa’s seat width, depth, and height to ensure a proper fit—size guides are available on each sofa cushion product page to help you select the right option. For area rugs, consider the size of your room and the placement of your furniture: a rug should typically extend beyond the edges of your sofa or seating area to tie the space together. We provide size recommendations on each area rug product page to assist you in making the right choice.
Q: Can I cancel or modify my order after it has been placed? A: We process orders quickly to ensure timely delivery, so we can only accept order cancellations or modifications within 12 hours of order placement. If you need to cancel or modify your order, please contact us as soon as possible—we will do our best to accommodate your request, but we cannot guarantee cancellation or modification if your order has already been processed or shipped.
Q: How do I track my order? A: Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number (if available). You can use this tracking number to check the status of your shipment on the carrier’s website. If you do not receive a tracking number or have trouble tracking your order, please reach out to us for assistance.
Q: Are your products machine washable? A: Most of our sofa cushions and throw pillows have removable covers that are machine washable—please check the care instructions on each product’s page for specific washing guidelines. Our area rugs vary by material: some are machine washable (smaller sizes), while others require spot cleaning or professional cleaning. Care instructions are clearly listed on each area rug product page to help you maintain your item.